FAQS

1.       How do I place an order ?

Browse through the website to view various categories and collection. Click on the product image and go through the product details. If you wish to buy the product please click on “Add To Cart”. Product will be added to the cart. Cart can be seen in upper right corner. If you want to add more products please click on “Continue Shopping” else proceed to  “checkout” for choosing payment method. 

2.       Do I need an account at kohlnlashes.com ?

No. You can check out as a guest. We recommend creating an account as it is a lot easier for placing orders in future.

3.       Colors of the products , are they accurate ?

We are meeting here at our online store. We make sure that images are as real as possible without any special effects. But colors slightly vary on various screens ( mobiles / laptops / desktops ). 

 

5.       How do I pay ?

We accept all debit and credit cards issued in India. 

6.       Do I get to know the shipping details ?

Yes. 24 hours after we ship your order we get tracking number for your parcel. As soon as we get it we mail tracking details and you can track your own shipment.

 

8.   Do we accept returns ? Or do we replace / exchange / refund.

We have a exchange / return / refund policy.

Please refer to our terms and conditions page for detailed information on our policies. Link :

 

 

11.   I am confused. I want to buy but not satisfied with the product details. What do I do ?

We are happy to answer all your queries,

Call or WhatsApp , +91 7019948230

Email us at sales@kohlnlashes.com

12.   Is shipping free ?

For all prepaid orders, above 1000 there will be no charges applicable.